Frequently Asked Questions

Questions

About Dien Bien

How is Dien Bien climate?

Similar to other regions of Northwest mountainous areas, Dien Bien's climate is very seasonal. It can be very hot and humid in the summer with a lot of rainfall, temperature reaches up to 36oC. However, in the winter, it's usually dry and quite cold, temperature downs below 10oC sometimes. Especially, the weather can distinctly change during a day. It's fairy cool in the morning like spring, hot at noon like summer, dry and cool in the afternoon like autumn and cold at night like winter. Thus it's said that we have "4 seasons in a day", which gives us a diversity of plants and animals.

Booking tours

What is the booking process?

The booking process is represented through 5 steps below:

  • Step 1: Check Rates

You will see the price list, click "Booking" button to continue.

  • Step 2: Fill in the forms of Contact information, Booking details and Payment details

In Booking details section you can fill the form Special request to tell us your wishes and special needs.

  • Step 3: Submit Booking by clicking "Next" button

Here you can review, add or remove your booking items, complete and submit your booking form by clicking "Booking now" button

After your booking is submitted, the system navigates to a 'Thank you page and send you an automatic email listing all the services you requested.

We will get in contact with you within 01 working day to inform about the service availability & payment.

  • Step 4: Confirm Availability & Deposit

1. Check availability :

After receiving your booking request, we will check the availability of the services. If it is available, we will send you email to inform, otherwise we will give you alternative suggestions.

Notice: our email may go to your spam mailbox, please check your spam mailbox if you don't receive our response in one working day.

2. Deposit:

After receiving the payment information in the email sent from us, please make the deposit as soon as possible to secure your booking. When we receive your deposit payment, we will send you a Confirmation Email including the deposit invoice and other useful information

Notice: Your booking will NOT be confirmed until we send you the Confirmation email. The remaining balance can be paid later - before departure date. For some urgent bookings or special types of promotion, 100% of the total cost will be required.

  • Step 5: Come & Final Payment

The full payment must be made before your departure date. The exact deadline will be confirmed by us depending on the service you booked.

 

Dien Bien Homestay

How should I prepare before going to homestay?

There is not much to prepare for the homestay. You should make sure that things you need have been packed such as clothes, a hat, your favourite snack, a pen, paper, a camera, flashlight, or a book to relax sometimes. Depending on season when you book our tour, we will give you some more advice on preparing warm clothes, umbrella, ect. 

What types of activities should we expect to be participating in at the homestay?

On the itinerary of each trip we have tried our best to design and recommend interesting activities for you while you are at the homestay. To understand more about the local people life and get real experience, you can have some short simple conversation, learn their language, help them with preparing food, doing farming, walking around to discover the neighbourhood, ect.  Everything will depend on your wishes.

Payment

Do I need to pay the deposit?

Yes, you do. The deposit is required to guarantee your reservation for tour, hotel, transportation, ect.

Normally, 30% of total cost will be required for deposit at the booking time.

However, for some urgent cases, or special type of promotion, we will require full payment at the booking time. 

How can I make a payment to Dien Bien friendly trip?

You can pay us by: 

- Cash.

You can pay us in cash (VND, USD, EUR - exchanged by local rate) at our office in Dien Bien Phu when you arrive Dien Bien Phu, or affer your tour ends. 

- Credit card.

You can pay through POS (Point of Sale) when we meet directly at our office in Dien Bien Phu.

- Bank Transfer.

You have to pay all sides of bank fee. Our bank account details see as following:

Account name: Đinh Thị Kim Oanh

Account number: 36010000298748

Bank name: Bank for Investment and Development of Vietnam - Branch Dien Bien 

Swift code: BIDVVNVX
 

How many payment methods do you offer and what are they?

There are 3 payment methods that we offer: Cash, Bank transfer, and Credit card.

What is your payment policy for children?

- Kid under 5 years old : Free

(The first kid under 5 years old is free, from the second one under 5, the payment must be 50% of total cost for adult)

- Kid from 5 years old to under 9 years old: 50% of total cost for adult

- Kid from 9 years old: 100% total cost for adult

Cancellation

What is your cancellation policy?

For some reasons, tours or services can be cancelled by Dien Bien friendly trip or our clients. In each case, the cancellation fee or refund must be applied.

a. Cancellation from clients

Cancellation fee will be applied as follow:

- More than 15 days of prior to the start of the tour : No charge

- From 10 to 15 days before arrival: 40% of the deposit

- From 5 to 10 days before arrival: 60% of the deposit

- From 3 to 5 days before arrival: 100% of the deposit

Note:  

- There will be no refund given for any unsed or missed ground arrangements, sightseeing, meals or accommodations.

- All cancellations must be received in writing, sent to us via email. We do not except any cancellation by phone.

b. Cancellation from Dien Bien Friendly Trip

Dien Bien Friendly Trip reserves the right to cancel any trip package, itinerary, or any part of clients' itinerary due to insufficient sign-ups, overbooking, machinery breakdown, quarantine, bad weather, or any causes beyond its control.

In case we cancel a trip, for any reason, we will try to inform you immediately (phone, email), offer you the alternatives or the payment for your trip, service will be refunded in full. 

How to make a cancellation?

If you want to cancel your booking, please send us your cancellation request via email. We note clearly about the timing of cancellation and how much will you be charged on our  cancellation policy.

Note: We do not except any cancellation by phone. 

Transportation

How to get to Dien Bien from Hanoi by bus?

There are many methods to get to Dien Bien from Hanoi: by bus, by car, and by motorbike. The most popular way is to take a bus at:

- Giap Bat bus station

Add: Giai Phong street, Hoang Mai district, Hanoi

Tel: (84-4) 38641467

Web:  benxegiapbat.vn

- My Dinh bus station

Add: No 20, Pham Hung, My Dinh, Tu Liem, Hanoi

Tel:  (84-4) 37685549

Web: benxemydinh.com

Online bus booking at:

http://dienbienfriendlytrip.com/dienbien-tranportation/open-bus-dienbien-vietnam/bus-dien-bien-ha-noi.html

 

 

 

How to get to Dien Bien from Hanoi by plane?

If you want to get to Dien Bien from Hanoi in more than an hour, you should take a plane. There are 2 flights from Hanoi to Dien Bien everyday. You can get information at Noi Bai airport website (noibaiairport.vn)

Online booking at: 

http://dienbienfriendlytrip.com/dienbien-tranportation/dienbien-flights

Other services

Do you have any other services and what are they?

Beside giving tours, we also offer some other services such as:

- Car rental with or without driver

- Motorbike and bicycle rental

- Souvenir for sale (local handicrafts, local specialties, jewel)

- Project support services (information, administration procedures, accommodation, transportation)

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